Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Generally shipping out of the orders takes 1-2 business days + you have to calculate 3 to 5 days depending of your location.
Due to COVID-19 there may be delays on deliveries.
If there are delays you can create a ticket related your order status
If you face problems on deliveries you can contact with the store which you have purchased your products and /or at the same time you can contact with us via email, our customer service email is [email protected]
You can create an account during checkout – checkout page will redirect you to account page. If you want to create an account you can use also my account link on the menu
If you have created an account you can log in to your account from MY ACCOUNT menu and when you log in to your account you will see the addresses link, here you will have edit option for your new address and then please inform the vendor store by email for your new address
When your order shipped out you will receive a tracking link ( your tracking number and shipping company tracking link ), follow this link to track your order.
Some products are big and heavy and courier companies do not carry these type of big and heavy items on these conditions you will receive the shipping company contact info – yuo can contact directly with the shipping company to track your order.
Due to customer protection and GDPR rules we save only our customers billing and delivery address information. All Credit card information goes to Payment gateway operators trough our website and all these date secured with 128 bit security systems.
Sales taxes ( like VAT ) will be applied if you purchase from your country.
Flooringfitness.com have registered and verified sellers entire Europe and our intelligent software redirects you direct to the sellers in your country even if you can not find a shipping solution to your country please email to [email protected] with your delivery address, the item link and SKU code and product quantity so our team will find a shipping solution for you.
if you purchase products from one seller yes your order will come in one package but if you order different items from different stores than you will have a few packages
If you need to swap an item
Returns and Exchanges
We accept returns under the conditions listed below
1- Unused products, We accept returns, delivery cost of return will be deducted from your order amount.
2- Any quality problems, just with a proof of quality problem (a video or pictures) we accept returns.
If you receive a wrong item you can create a ticket or send an email direct to us [email protected] with your order number and with your contact information and than we will start to refund prosses or ship you the correct product.
If you products demaged you can create a ticket or send an email direct to [email protected] with your order number and with your contact information.
If there is a damage please take pictures and do not accept the goods
For a return first you need to contact us via email from our contact page or send an email to [email protected] with your order number and contact information so we will find a solution for you.
Please go to my account link on my account page you will see addresses link, on this section you can edit your address information. After you edit the address info please email to the store that you have updated your address info
Yes you can, you need to create a ticket for the change or cancel request. please send your request to [email protected] and inform us your order number
Pre-orders if available indicated on the product page, if pre-order is allowed you can place your order