Customer Help

Common purchase queries answered

ORDERS AND SHIPPING

Generally shipping out of the orders takes 1-2 business days + you have to calculate 3 to 5 days depending of your location.

Due to COVID-19 there may be delays on deliveries.

If there are delays you can create a ticket related your order status

If you face problems on deliveries you can contact with the store which you have purchased your products and /or at the same time you can contact with us via email, our customer service email is [email protected]

You can create an account during checkout – checkout page will redirect you to account page. If you want to create an account you can use also my account link on the menu.

If you have created an account you can log in to your account from MY ACCOUNT menu and when you log in to your account you will see the addresses link, here you will have edit option for your new address and then please inform the vendor store by email for your new address

When your order shipped out you will receive a tracking link ( your tracking number and shipping company tracking link ), follow this link to track your order.

Some products are big and heavy and courier companies do not carry these type of big and heavy items on these conditions you will receive the shipping company contact info – yuo can contact directly with the shipping company to track your order.

Due to customer protection and GDPR rules we save only our customers billing and delivery address information. All Credit card information goes to Payment gateway operators trough our website and all these date secured with 128 bit security systems.

Sales taxes ( like VAT ) will be applied if you purchase from your country.

Flooringfitness.com have registered and verified sellers entire Europe and our intelligent software redirects you direct to the sellers in your country even if you can not find a shipping solution to your country please email to [email protected]  with your delivery address, the item link and SKU code and product quantity so our team will find a shipping solution for you.

if you purchase products from one seller yes your order will come in one package but if you order different items from different stores than you will have a few packages

If you need to swap an item

Returns and Exchanges

All stores in Flooringfitness.com have their own return policies, please read carefully return policy before placing an order

If you receive a wrong item you can create a ticket or send an email direct to the store or email to the [email protected] with your order number and with your contact information

If you products demaged you can create a ticket or send an email direct to the store or email to the [email protected] with your order number and with your contact information.

If there is a damage please take pictures and do not accept the goods

For a return first you need to contact to the seller, all sellers have their contact info on their seller store page. you can create a ticket for the return or email to [email protected] with your order number and contact information

Please go to my account link on my account page you will see addresses link, on this section you can edit your address information. After you edit the address info please email to the store that you have updated your address info

Yes you can, you need to create a ticket for the change or cancel request.

Pre-orders not allowed, if you really need the item contact directly with the seller

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